Privacy Policy

Last updated: January 16, 2026

Introduction

At Soultrix Store, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website. By using our website, you agree to the collection and use of information as described in this policy.

Information We Collect

We collect personal information such as your name, email address, shipping and billing address, phone number, and order details when you place an order or contact us. Payment information is processed securely through PayPal; we do not store or have access to your full payment details. We also automatically collect technical information including IP address, browser type, device information, and browsing behavior through cookies and similar technologies.

How We Use Your Information

We use your information to process and fulfill orders, communicate about your purchase and shipping, provide customer support, prevent fraud, and improve our services. Your information is only shared with trusted third parties when necessary, such as payment processors, shipping carriers, website hosting providers, and analytics services. We may also disclose information as required by law to protect our rights or safety.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and remember your preferences. You can manage or disable cookies through your browser settings, although some website functions may be affected.

Data Retention and Security

We retain your personal information only as long as necessary to fulfill the purposes described, comply with legal obligations, resolve disputes, and enforce agreements. We take reasonable measures to protect your personal data, but no method of transmission over the internet is completely secure.

Your Rights (CCPA – California Residents)

If you are a California resident, you have the right to know what personal information we collect, request access to or deletion of your information, and opt out of the sale of personal information (we do not sell data). To submit a privacy request, please contact us. We may verify your identity before processing requests.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies separately.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at support@soultrix.com. Our support team is available 24/7 and we aim to respond within the next 24 hours.