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Return to shopOrder Processing
We are dedicated to crafting your order with care. Please allow 1 business day for us to process and produce your item before it is shipped.
Cut-Off Time: To ensure your order begins processing on the same day, please place it by 2:00 PM EST. Orders received after this time will start processing on the next business day.
Estimated Delivery Times & Shipping Fees
| Order Processing | Shipping Time (Transit) | Total Estimated Delivery Time | Flat Rate Shipping Fee |
| 1 business day | 2-4 business days | 3-5 business days | $6.99 |
Note: Enjoy free shipping on all orders over $150.
Shipping Policy
We partner with reliable carriers such as UPS or FedEx Ground to ensure your package arrives safely. We do not ship to the following locations:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- International addresses
- APO/FPO addresses
Shipping is exclusively available within the 48 contiguous United States.
Important Considerations
All delivery times are estimates and may be subject to delays beyond our control, including:
- Natural disasters or severe weather
- Public holidays
- Carrier delays
We are not responsible for delivery failures caused by incorrect or incomplete addresses provided by the customer.
Lost or Missing Orders
- Customer-provided address errors: We are not responsible for lost or missing orders caused by incorrect or incomplete addresses provided by the customer.
- Carrier-related errors: If your shipping address is correct but the package is lost or missing in transit, we will help you resolve the issue. First, please double-check around your home or with neighbors to see if the package was left in an unexpected spot.
- Resolution: If you still can’t find your order, please contact us. We will work directly with the shipping carrier to investigate. Based on the outcome, we will provide a suitable solution, which may include a replacement product or a full refund.
Tracking Your Order
A tracking number will be sent to your email once your order is completed and shipped. If you do not receive a tracking email within 2 business days of placing your order, please check your spam folder or contact us for assistance.
Contact Us
If you have any questions or need assistance, please don’t hesitate to reach out.
- Email: support@soultrix.com
- Address: 1541 E Lark St, Gilbert, AZ 85297, USA
- Support Time: 8:00 AM – 5:00 PM, EST, Mon – Fri