Retro Route 66 Road Trip Vintage Adventure Sweatshirt 3

At Soultrix, we’re committed to delivering your graphic tees quickly, safely, and affordably. Please review our shipping policy below for details on processing times, delivery, and more.

Order Processing Time

All orders are processed within 1–2 business days. This includes preparing, printing, and carefully packing your items. Orders placed on weekends or U.S. public holidays will be processed the next business day.

Shipping Time & Cost

We currently ship only within the United States. Once processed, orders typically arrive within 3–5 business days.

• Flat Rate Shipping: $6.99
• Shipping Carriers: USPS or trusted national carriers

PO Boxes and APO/FPO/DPO

We proudly ship to PO Boxes and APO/FPO/DPO military addresses. Please make sure to enter complete and accurate information to ensure successful delivery.

Shipping Limitations

At this time, we do not ship to U.S. territories or outlying islands due to higher risks of package loss and extended delays.

Incorrect or Incomplete Shipping Address

Please double-check your shipping address at checkout. Soultrix is not responsible for lost or delayed packages resulting from incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us immediately at [email protected].
We will try to correct the address if the order hasn’t been processed, but we cannot guarantee changes once fulfillment begins.

If your order is returned to us due to an invalid address, we will reach out for a corrected address and you will be responsible for reshipping fees.

If the package is delivered to the wrong address because of a customer error, Soultrix is not liable, and no refund or replacement will be issued.

U.S. Holidays – No Processing or Shipping

We do not process or ship orders on the following U.S. public holidays:

• New Year’s Day (January 1)
• Martin Luther King Jr. Day (Third Monday of January)
• Presidents’ Day (Third Monday of February)
• Memorial Day (Last Monday of May)
• Independence Day (July 4)
• Labor Day (First Monday of September)
• Columbus Day (Second Monday of October)
• Veterans Day (November 11)
• Thanksgiving Day (Fourth Thursday of November)
• Christmas Day (December 25)

Orders placed during these holidays will be processed on the next business day.

Need Help?

If you have any questions or need assistance with your order, don’t hesitate to reach out to our support team at [email protected]. We’re here to help!

At Soultrix, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to make it right. Please read our policy carefully to understand your options regarding returns and refunds.

Return & Refund Window

We gladly accept returns and refund requests made within 30 days of receiving your order.

To ensure a smooth and timely resolution, if your item arrives damaged, defective, or not as described, please contact us within 3 days of delivery. Early communication helps us investigate and resolve the issue more efficiently.

Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

• The item must be unused, unworn, and in its original condition
• Tags must still be attached
• It must be returned in the original packaging

Please note: Sale or clearance items are final sale and not eligible for return or refund.

How to Start a Return

To begin the return process, contact us at [email protected] with the following information:

• Order number
• The item(s) you wish to return
• Reason for return
• Photo of the item (if damaged or defective)

Once your return is approved, we will provide return instructions. Customers are responsible for return shipping costs, unless the return is due to a damaged, defective, or incorrect item.

Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 7 business days.
• Shipping fees are non-refundable.
• If the returned item is not in its original condition, we reserve the right to offer a partial refund or deny the refund.

Exchanges

We do not offer direct exchanges at this time. If you need a different size, color, or design, please return your item and place a new order.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please notify us within 3 days of receiving the item. We will either send a replacement or issue a full refund – including shipping costs – depending on your preference and product availability.

Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again.
2. Contact your credit card company – it may take some time before your refund is officially posted.
3. Contact your bank -there is often some processing time.
   If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].

Contact Us

If you have any questions about our refund and return policy, feel free to reach out to us at [email protected]. We’re always happy to help.

At Soultrix, we make your shopping experience smooth, secure, and flexible by offering a variety of trusted payment options. Whether you’re shopping for your favorite graphic tees or exploring our latest collections, you can check out with confidence using the method that suits you best.

Accepted Payment Methods

We currently accept the following forms of payment on our website:

• Visa
• MasterCard
• American Express
• Discover
• PayPal
• Apple Pay (available on supported devices)
• Google Pay (for Android users and supported browsers)

All payments are processed in U.S. Dollars (USD) unless otherwise stated.

Secure Payment Processing

Your security is our priority. All transactions on soultrix.com are protected with SSL encryption technology, ensuring that your payment information remains safe and confidential.

We use trusted third-party payment gateways (such as PayPal, Stripe, and other PCI-compliant processors) to handle all transactions. Soultrix does not store your credit card details or payment credentials on our servers.

Fast & Easy Checkout

• Enjoy fast checkout with saved payment methods via PayPal, Apple Pay, or Google Pay.
• No additional fees are charged for any payment method used.
• Your order will be processed as soon as the payment is successfully completed.

Troubleshooting Payment Issues

If your payment is declined or you encounter any issues during checkout:

• Double-check your billing information and card details.
• Ensure your card is not expired or blocked.
• Try a different payment method or contact your bank.

If the issue persists, please reach out to us at [email protected] and we’ll assist you as quickly as possible.

Order Confirmation

Once your payment is successful, you will receive an order confirmation email with your receipt and order summary. If you don’t receive it within a few minutes, please check your spam/junk folder or contact us.

Soultrix is committed to providing a seamless and secure checkout experience. If you have questions about any of our payment methods, feel free to get in touch with us.

Need help?
Email: [email protected]