Privacy Policy
At Soultrix, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect the data you share with us when using our website.
1. Information We Collect
When you browse or make a purchase on soultrix.com, we may collect the following types of information:
- Personal Information: Name, email address, phone number, shipping/billing address
- Payment Details: Processed securely via trusted third-party payment gateways (e.g., Stripe, PayPal). We do not store your credit card information.
- Order Information: Products purchased, order date, transaction history
- Device Information: IP address, browser type, device type, pages visited, time spent on site
2. How We Use Your Information
We use the information collected for the following purposes:
- To fulfill and deliver your orders
- To send order confirmations, shipping updates, and support communications
- To respond to your inquiries or requests
- To improve our website and shopping experience
- To send marketing or promotional emails (only with your consent)
- To detect, prevent, and address fraudulent or unauthorized activity
3. How We Protect Your Information
We take appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for all data transmissions
- Secure server infrastructure
- Restricted access to personal information
- Trusted third-party payment processors for handling financial transactions
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following situations:
- With service providers (such as shipping partners and payment processors) strictly for fulfilling your order
- To comply with legal obligations or prevent fraudulent activities
- With your explicit consent
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:
- Remember your preferences and cart contents
- Understand how you interact with our site
- Provide personalized recommendations
You can control or disable cookies via your browser settings at any time.
6. Your Rights
You have the right to:
- Access, update, or delete your personal information
- Withdraw consent for marketing communications
- Request a copy of the data we hold about you
To make any of these requests, contact us at [email protected].
7. Third-Party Links
Our website may contain links to third-party websites (e.g., Instagram, Facebook). We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before submitting any information.
8. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from minors. If we become aware of any such data, we will promptly delete it.
9. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date. We encourage you to review this page periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Soultrix Support Team
Email: [email protected]